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Client Relationship Manager - suitable for a Paralegal with 2+ years' experience

Employer
Think Legal Recruitment
Location
Manchester, Greater Manchester (GB)
Salary
Competitive, up to £33,000
Closing date
14 Feb 2025
Reference
AZ/4651
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Job Details

Client Relationship Manager - suitable for paralegals with a couple of years of experience. 

We are recruiting for a leading High Court Enforcement business in Manchester experiencing significant growth and seeking talented individuals to join their
team.

About the Role:

The successful candidate will be responsible for building and maintaining strong client relationships. Key responsibilities will include:

  • Taking responsibility to build a portfolio of clients and respond in a timely manner to any requests or queries.
  • Allocating and managing their daily workload.
  • Continuously reviewing files to ensure they are 100% accurate to deliver a first class service to their clients.
  • Creating statistical reports for clients as and when required.
  • Understanding the needs and requirements of the client as a part of this process and ensuring they are met.
  • Managing the ongoing relationships with clients ensuring SLA’s and individual requirements are met.
  • Handling any customer complaints or queries in the first instance, escalating these to the relevant persons if unable to resolve.
  • Managing the renewals process for clients, ensuring instructions are emailed and invoices are raised and sent.
  • Completing day to day administration of;
  • Diary notes
  • Reporting and updates
  • Liaising with the officers and reassigning cases or updating clients where required
  • Handling inbound and outbound phone calls
  • Taking payments
  • Dealing with post
  • Dealing with online allocation of work.
  • Meeting minimum expectations as outlined by their Line Manager.
  • Leading by example demonstrating the right behaviours to deliver outstanding service.
  • Receiving regular feedback from their Line Manager.

    Benefits:

    • Competitive Salary: Based on experience.
    • Excellent Benefits Package:
    • Pension Scheme: Enrolment after 3 months.
    • Healthcare: Medicash - claim back money for prescriptions and dental, GP appointments. Full MOT through Bupa.
    • Holiday: 21 days annual leave + 8 bank holidays + extra day over the Christmas period.
    • Social Events: Quad biking, clay pigeon shooting, Christmas party, wellbeing week.
  • Onsite Parking
  • Fast-Paced and Rewarding Career Path: Comprehensive training and support will be provided to help the successful candidate develop their skills and advance within the company.

    Key Attributes:

    • Resilience: Ability to thrive in a demanding and fast-paced environment.
    • Strong Work Ethic: Highly motivated and eager to learn.
    • Positive Attitude: Enthusiastic and proactive approach to work.
    • Excellent Communication and Interpersonal Skills: Ability to build strong relationships with clients and colleagues.
    • Strong Computer Skills: Proficiency in Microsoft Office Suite and other relevant software.

    About the Ideal Candidate:

    • Paralegal with 2+ years' experience, or a Legal Assistant or Legal Secretary for instance. 
    • Strong academic background.
    • Excellent communication and interpersonal skills.
    • Highly organised and detail-oriented.
    • Ability to work independently and as part of a team.
    • A strong work ethic and a positive attitude.

    To Apply:

    Please submit your CV and a covering letter outlining your relevant experience and why you are interested in this role.

    Note: This is not a traditional opportunity with a solicitor pathway, but a unique and rewarding career path within the enforcement industry.

Company

Think Legal Recruitment is a regional legal recruitment business recruiting at all levels of legal professionals throughout the North of England for private practice and in-house. 

What makes us different? 

We could highlight our integrity, our commitment to excellence and providing honest, reliable and informed advice. We could talk about our use of and investment in technology. For us, these are the basics that you can and should expect. 

Our difference lies in our people. It is their commitment and investment in candidates, clients, partner contacts and local market knowledge that sets us apart. 

Legal recruitment is a serious business and we take it seriously. That we strive to make the experience as enjoyable and open as possible is simply testament to our desire to build long-standing relationships. 

We love what we do and look forward to making a difference for you. 

Contact us on 0161 826 1411 

Company info
Website
Telephone
0161 826 1411
Location
2nd Floor
125 Deansgate
Manchester
Greater Manchester
M3 2BY
United Kingdom

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