Consumer Lawyer

BT Group
London (Central), London (Greater) (GB)
Competitive + Excellent Benefits
25 Aug 2021
22 Sep 2021
Vacancy Type
Solicitors, In-House
Full Time
Experience Level
Mid Level, Senior Level

Who we are

We’re the UK's largest mobile network and the first to launch 5G; the largest provider of consumer broadband and fixed-line voice; and one of the leading sport pay TV broadcasters. 30 million UK customers use our services each and every day.

At our heart we’re a technology company with a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our three household name brands, EE, BT and Plusnet are strong, successful brands with huge scale, capable of achieving great things. We set ourselves big ambitions: to be the world’s most trusted connector of people, devices and machines and to help 10 million people in Britain improve their digital skills. We relentlessly focus on creating standout customer experiences, by connecting more people and moving from products to better, smarter outcomes.

The Customer Experience legal team is at the heart of all that these three brands do. We work dynamically in partnership with the consumer business. We pride ourselves on providing best-in-class legal advice and innovative legal solutions fit for the future. We focus on wellbeing.

Who you are

A UK (or equivalent) qualified solicitor;

Experience in consumer law and regulation  

Knowledge of the telecoms industry, digital/tech industry or other heavily consumer-focused industry; 

Understanding of Consumer’s business objectives, processes and systems, and the legal and regulatory framework in which Consumer operates;

Comfortable influencing/delivering projects for BT;

Ability to question intelligently, challenge rigorously and recommend – with sound business judgment- a course of action to a stakeholder;

Excellent drafting, communication, stakeholder management, organisation, influencing and persuading skills;

Ability to work under time pressure to demanding timescales; and

Self-motivated, proactive, optimistic, energetic, resilient, effective at prioritising and able to deal with multiple matters at the same time

What you’ll do

You will lead for the Customer Experience legal team on customer product and proposition projects for EE, BT and Plusnet, personally delivering legal advice;

You may also provide assistance to your Principal or the Senior Lawyer on more complex projects as needed;

You will manage and maintain internal relationships, for example with team members in the Marketing, Digital, Consumer legal, Group legal and Regulatory Affairs teams;

You will be responsible for making sure that the Consumer division understands what is required to comply with relevant law and regulation; 

You will deliver succinct and precise advice and risk-based reports to stakeholders to facilitate decision making;

You may be a contributor to Horizon Scanning which ensures new Consumer-focussed laws are foreseen and the business is aware and advised of required changes to ensure compliance;

You may influence the strategic approach taken in your area and more widely across Consumer;

You will keep your Principal fully informed, as applicable, on key legal risks and opportunities and all other relevant strategic matters

You’ll learn, develop and have fun while doing all of that


  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Pension scheme
  • Shares Plan
  • Flexible benefits: cycle to work, healthcare, etc.
  • Discounted EE/BT products

About BT

BT and EE have a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work with us

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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