Liability Claims Co-ordinator, Household Name

Location
England, Hampshire, Southampton
Posted
05 Nov 2018
Closes
03 Dec 2018
Ref
Req/503385
Contact
Thomas Knight-Gaynor
Contract
Permanent
Hours
Full Time
Experience Level
Not Disclosed

Liability Claims Co-ordinator, Household Name


We are currently recruiting for a Liability Claims Co-ordinator to be based at our Worthing Headquarters. This role will report to the Senior Liability Claims Co-ordinator and sits within the Litigation and Claims team within the Legal Services Directorate.

The overall purpose of this role is to support the provision of a high quality public liability claims management service.

The main accountabilities of this role include:

* Replying to letters of a technical nature within regulatory, court and Company timescales
* Liaising with other departments and third parties to collate information in order to reply to customers or their representatives, insurers or solicitors
* Reviewing the submitted information and producing recommendations on liability for approval or review
* Producing ad hoc letters to the highest professional and quality standards
* Responding to telephone contact and providing telephone responses where appropriate
* Accurately updating the Claims Handling System and other relevant databases including the Claims Portal and SAP
* Respond to all insurance claims made by customers, third parties and/or their representatives against the Company

In order to considered for the role, you will need the following skills and attributes:

* Hold 5 GCSEs (or equivalent) including English and Maths
* Previous experience in a customer service or junior legal based role
* Have a basic understanding of relevant liability principles
* Fully IT literate (MS Office) and be able to use databases
* Excellent communication skills - both written and verbal
* Strong attention to detail
* Pro-active and able to work without supervision
* Good problem solving and investigation skills

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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