Client Communications Executive
- Recruiter
- Eversheds
- Location
- Birmingham, West Midlands (GB)
- Posted
- 31 Jul 2015
- Closes
- 04 Aug 2015
- Ref
- 1483508
- Vacancy Type
- Solicitors, Private Practice
- Contract
- Permanent
- Hours
- Full Time
- Practice Areas
- Other
- Experience Level
- Junior Level, Mid Level
About Eversheds
The Eversheds marketing team is widely recognised as challenging the paradigm of traditional law firm marketing. Join us if you thrive in an environment where you are genuinely empowered to lead and deliver on highly strategic and innovative client-facing programmes and projects. You will be dealing with some of the world's top business names working alongside some of the world's leading lawyers, exploiting your professional knowledge and experience. Every day is different but every day is satisfying.
Reporting to and taking direction from the Senior Manager (Key Accounts & Sector Development), you will have responsibility for the execution of all client-led marketing communications activity within the Technology, Media and Telecoms sector on a global basis including events (virtual, inhouse, third party), e-briefings, sponsorships, social media, digital marketing and PR.
You will also support the day-to-day aspects of Key Account Management, including Client Service Team management and administration, organisation of client specific hospitality and the provision of client-facing management information.
Key responsibilities:
· Delivery of all elements of the event lifecycle, live and virtual, from conception to completion, including scoping, administration (invitations, rooms, catering, badges, etc), through to execution (client-facing) and follow up, with a strong focus on ensuring that leads generated are qualified and communicated to the relevant colleagues and tracked through the sales process.
· Analysis of analytics and management information to identify business development opportunities linked to the sector e.g Legal Week reports, website and e-briefing data.
· Management of sector budgets, including forward forecasting and planning.
· Maintenance of Share information on KAM clients.
· Co-ordination of content on sector insite and .com pages.
· Collation and management of sector specific experience, client feedback and testimonials.
· Delivery of anticipated ROI on all marketing communications activity.
The role will involve other occasional duties as determined by the Senior Manager (Key Accounts and Sector Development), including:
· preparation of client facing management information, liaising with Finance colleagues;
· collation of Client Service Team agendas and action points
· maintenance of client pages on insite
· creation of sector specific collateral in conjunction with the design team
Skills and experience:
· A track record of flawless operational planning, execution and follow-up of the complete range of marketing communication channels is essential.
· A passion and interest in building a specialism in the sector/sub-sector is desirable.
· Innovative thinking to challenge existing marketing communications activity, bringing best practice from previous experience.
Key competencies:
· Strong attention to detail, organisational skills and the ability to manage internal and external expectations and conflicting deadlines are essential.
· Methodical, an efficient self-starter with a positive and ’can do’ attitude. Able to work well on your own initiative and as part of a wider team.
· Financial acumen to accurately manage budgets.
· Well-honed negotiation skills to put to effect with internal and external stakeholders.
· Polished and professional, as the role will involve regular client contact. Excellent communication skills, both written and verbal.
· IT literate, with advanced Interaction, SharePoint and Microsoft Office skills.
· Familiarity with and an interest in social media and digital marketing platforms would be an advantage as would familiarity with the InDesign design software package.
We’re a modern, progressive law firm. We think differently and we’ve built a culture where individual skills and personalities can shine through. At Eversheds, we believe that innovation comes from having an inclusive culture of genuine equality and diversity and we’re happy to help with any reasonable adjustments you may require in the recruitment process, or once in post.