Analyst in Volume Insolvency
- Recruiter
- Eversheds
- Location
- Leeds, West Yorkshire (GB)
- Posted
- 01 Jul 2015
- Closes
- 16 Jul 2015
- Ref
- 1475999
- Vacancy Type
- Solicitors, Private Practice
- Contract
- Permanent
- Hours
- Full Time
- Practice Areas
- Other
- Experience Level
- Junior Level, Mid Level
About Eversheds
Eversheds is one of the largest full service law firms in the world, acting for the public and private sector with offices across the UK, Europe, Middle east, Africa and Asia providing legal advice to clients across its company commercial, human resources, legal systems and dispute management, real estate practices.
The role is within the Volume Services Department, situated within the Real Estate Group. The department manages a portfolio of insolvent debt for high street banks. This is a processing department with a large volume and variety of work streams which the teams must process in line with strict SLA's. The department strives for both quality of service and efficient processes which allow the department to operate profitably as well as delivering outstanding service to its clients.
Key responsibilities:
The successful candidate will be responsible for the end to end process of Insolvency cases in line with the department's Service Level Agreements. In the most part, the processing of information from post received in to the business.
The job holder will be responsible for:
Client/Supplier Relationship Management
· Working claims including:
· Sorting and processing information from post and other sources
· Analysing information and extracting relevant details to progress claims
· Inputting data onto an in-house system
· Query resolution
· Allocating payments to customer accounts
· Processing refunds
· Building positive relationships with suppliers
· Provide a good standard of customer service through either written or verbal communication
· Making outbound calls to suppliers to progress insolvency cases
· Processing internal and external reports (using Excel and in house systems)
· Taking inbound calls as and when requires
· General administration
People and Behaviour
· Adhering to departmental policies and procedures
· Focus on customer outcomes and with an understanding and awareness of treating customers fairly
· Assisting other team members as appropriate
· Working as part of a team to achieve team goals and objectives
· Attend training and pursue development of skills and knowledge necessary for the effective performance of the role
Profit
· Adhering to quality and appropriate productivity targets
· Working towards personal and team targets
· Ensuring internal and external Service Level Agreements are met
Strategic Value
· Identifying opportunities to exceed client expectations
· Identify and analyse root causes of complaints and customer queries
Skills and experience:
We are looking for a candidate with the following skills and experience:
· Ability to work accurately and to a high standard
· Have the ability to make decisions, negotiate and influence
· Excellent verbal and written communication skills
· Administrative skills
· Computer literate and a good working knowledge of Microsoft Office
· Experience of working in an environment of regular change
Key competencies:
The job holder must:
· Have the capability to communicate effectively to develop working relationships with suppliers and internal and external stakeholders
· Ensure consistency and maintenance of quality standards and have excellent attention to detail
· Effectively manage their workload
· Demonstrate a commitment to company standard processes and have a consistent and proactive concern for process improvement.
· Demonstrate an understanding of compliance/regulatory standards
· Have the ability to collaborate with colleagues, supporting a positive team environment
We're a modern, progressive law firm. We think differently and we've built a culture where individual skills and personalities can shine through. At Eversheds, we believe that innovation comes from a culture of genuine equality and diversity and we are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or once in post.
Eversheds endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Eversheds operates within a preferred supplier list.