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Service Delivery Manager

This job is no longer available

06 June 2014
10 June 2014
Vacancy Type
Practice Areas
Experience Level

Further information

You’ll be faced with the challenge of meeting the needs of thousands of colleagues in an innovative culture that recognises technology as a key enabler of its services. Building on a highly sophisticated infrastructure, you will be stretching your skills but at the same time enjoying a great sense of teamwork where your contribution is highly valued. 

Based in Central Birmingham this site is easily accessible to transport links 

The role will include: 

• Operational owner of key support processes with suppliers including Incident Management, Problem Management, Change Management and Capacity Management. 
• Oversees an optimum level of process governance to deliver high quality service standards with minimum process complexity. 
• Responsible for the management of all risks and issues pertaining to the delivery of IT service. 
• Responsible for the maintenance of ISO20000 standards. 
• Assist in the delivery of commercial and contractual value from Third Parties through the oversight of quality and cost management controls. 
• Supports the Senior Service Delivery manager in forming the strategic direction of service management provision. 
• Acts as cover for elements of Business Relationship Manager if needed. 
Skills and experience: 

• Highly experienced in Service Management provision to a multi-site environment. 
• Strong experience of ITIL and ISO20000. 
• Appreciation of contracts construction and terminology 

As a Service Delivery Manager based in Birmingham, this is a fantastic opportunity to join a very reputable organisation who aim to be first to the market for solutions for their clients and work seamlessly across borders, integrating their specialists as they need them.


Eversheds is one of the world’s largest corporate law firms. Committed locally, but connected globally, with over 40 offices based in the world’s major economic centres.