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Switchboard Operator - Cardiff

This job is no longer available

15 January 2014
12 February 2014
Central Cardiff
Vacancy Type
Practice Areas
Experience Level

Further information

Eversheds is an award winning law firm with strong presence in Europe, Middle East and Asia Pacific.

Property and facilities management in Eversheds is totally focused upon providing the right service, at the right time and at the right cost. You will play a vital role in our business as part of a friendly and supportive team that aspires to be even better, making a positive difference and contributing to success.  The national switchboard team are based in the Cardiff office and the main purpose of your role is to provide a first class client service exceeding the expectations of both internal and external clients.

Key responsibilities

You will answer incoming calls in a prompt and accurate manner as determined by our service standards. You will assist and liaise as necessary with staff in meeting their service requirements. You will administer the e-fax provision, ensuring this process. The hours are from 10-6 and flexibility to cover the core hours of 8-6 are required to cover sickness and holiday. The team operate a shift pattern to cover the hours of 8-6. 

Skills and experience

You will be educated to GCSE level or equivalent. You will also be flexible to support the needs of the business, coupled with a strong commitment and a passion for meeting the needs of the internal and external clients. Your friendly approach and professionalism will be key in this role.

Key competences

• An organised and methodical approach 
• Adaptable to changing work environments 
• Ability to communicate at all levels 
• Reliable, flexible and a team player 
• Ability to remain calm and perform well under pressure 
• Ability to use own initiative 
• Professional smart business image 
• Willingness to undertake training and share knowledge with team 

As part of your career at Eversheds, you will receive tailored professional development, the opportunity to work alongside an exceptional team and be supported by managers who specialise. You will be part of a firm that is recognised for innovation and forward thinking. If this sounds like a firm you want to be part of, apply now.


Eversheds is one of the world’s largest corporate law firms. Committed locally, but connected globally, with over 40 offices based in the world’s major economic centres.